PaperRocket Accounting sets out its commitment to clients in its engagement letter, which explains what you can expect from us. We believe the best working relationships are built on mutual respect, and this is a two-way expectation.

This applies to all interactions, whether in person, over the phone, or via email or social media.

We ask clients to treat our team with respect and courtesy at all times, and to keep all communication professional and polite. Clients are expected to be honest and act with integrity, and to work with us constructively to resolve any issues. They should provide complete and accurate information, respond to requests in a timely manner, and respect agreed deadlines and our working hours. We also ask that communication is kept to appropriate and agreed channels.

We do not tolerate swearing or the use of racist, sexist, homophobic or otherwise offensive language, nor any form of harassment, personal attack, or aggressive, intimidating, threatening or violent behaviour.

Where this code of conduct is not met, we reserve the right to take appropriate action. This may include restricting communication methods or, in serious cases, terminating our business relationship in line with our engagement terms.